Context-Aware AI Insurance Concierge
Conversational healthcare benefits discovery platform with streaming LLM responses.
Engineered an AI-powered conversational concierge platform using React, Next.js, GraphQL, and OpenAI APIs, allowing policyholders to query intricate healthcare benefit structures in natural language.
Healthcare policy manuals are notoriously dense, leading to high support ticket volumes, slow response times, and frustrated policyholders seeking coverage clarification.
Architected a context-aware conversational UI with streaming response tokens, multi-turn state preservation, and GraphQL API connectors querying enterprise plan databases.
Key Technical Highlights
Multi-turn context-aware conversational AI workflows with streaming text tokens
GraphQL schema design and client-side caching for instant coverage lookups
Graceful fallback mechanisms with human-in-the-loop support escalations
Accessible, responsive chat interface compliant with WCAG standards
Deliverables Produced
- Production conversational AI concierge application
- Plan retrieval and streaming response engine
- Analytics dashboard tracking user query resolution rates
- Technical integration guide for enterprise healthcare databases
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